Privacy Policy

Last updated: 19 June 2025

1. Introduction

EcoEnergy LightCore Limited ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We are registered in England and Wales and act as the data controller for the personal data we process. Our registered office is at 45 Canary Wharf, London E14 5AB, United Kingdom.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, postal address)
• Company information (business name, position, industry sector)
• Communication preferences and marketing consent
• Information provided in enquiry forms and correspondence
• Technical information about your use of our website

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• IP address and geographical location
• Browser type and version
• Operating system and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We process your personal data for the following purposes:

• Providing and improving our energy consultation services
• Responding to enquiries and providing customer support
• Sending marketing communications (with your consent)
• Compliance with legal and regulatory obligations
• Website functionality and security
• Analytics and business improvement

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide our services and fulfil contractual obligations
• Legitimate interests: For business operations, security, and improvement
• Legal compliance: To meet regulatory and legal requirements

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Trusted service providers and contractors who assist in our operations
• Professional advisers (lawyers, accountants, auditors)
• Regulatory authorities when required by law
• Third parties in connection with business transfers or acquisitions

All third parties are required to maintain the confidentiality and security of your personal data.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL/TLS encryption
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Secure data storage and backup procedures

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact enquiries: 3 years from last contact
• Marketing communications: Until consent is withdrawn
• Contract-related data: 7 years after contract completion
• Website analytics: 26 months maximum
• Legal compliance: As required by applicable law

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for processing

To exercise these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We categorise cookies as follows:

• Necessary cookies: Essential for website functionality
• Analytics cookies: Help us understand website usage
• Marketing cookies: Enable personalised advertising

You can manage cookie preferences through our cookie banner or browser settings. For detailed information, please see our Cookie Policy.

10. International Data Transfers

We primarily process data within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, please contact us:

• Email: [email protected]
• Phone: +44 20 7946 0958
• Post: Data Protection Officer, EcoEnergy LightCore Limited, 45 Canary Wharf, London E14 5AB, United Kingdom

14. Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF